To learn more about your Shoretel phone, please click on the following links or look at some of our FAQs.

IP Phone 485g Quick Reference

IP Phone 655 Quick Reference

For additional instructions on how use your phone please visit our Shortel page at

There a lot of buttons on the phone, how do I know what each of them does?
Please click on the reference links right at the top of the screen to learn more about the buttons on your phone. Or you can visit our Shoretel page at

How do I set up my voicemail?
You should of received a ShoreTel Quick Reference Guide along with your phone or you can visit

How can I forward a voicemail?
Please visit our Shoretel site at and scroll down to Forwarding Calls.

What are some of the features on the Shoretel phones?
CLU directory access from your desk phone
Call History - including missed calls
Visual voicemails - similar to voicemail listing on a smart phone
Up to 6 person conference calling from your phone without special setup
Option to foward CLU voicemail to your e-mail

I would like a headset for my phone? How can I get one installed?
Please submit a ticket to the Help Desk at requesting a headset for your phone.

The backlight on the phone keeps diming. Is that normal?
Yes! To save power, the backlight on your phone's screen will dim after a certain amout of time if it is not in use.

I would like some additional training on how to use the phone. How can I go about receiving training?
Please contact Help Desk by submitting a ticket at helpdesk@callutheran or by calling at 805-493-3698.