Work Control

Work Control is the central contact point for the Facilities Department for service requests, preventative maintenance, key control and urgent or emergency repairs. Work Control communicates directly with Trades, Grounds, Housekeeping and Planning components of Facilities. Once a work order request is received, it is screened and routed to the appropriate trade based on the urgency of the request and the scope of work.  Requests that involve significant planning are forwarded to Capital Projects for review.

Processing slightly under 10,000 work orders a year is no small feat.  We have 4-5 well-trained students to help assist  Work Control in receiving and processing work orders, tracking labor hours, scheduling heating and air-conditioning, answering phones and dispatching calls.
To submit a work order,visit use our web-based TMA Work Order System, which you can access by going to our home page:, then clicking on the Workorder Request Login graphic.

Work Control Staff


Joseph Hernandez is the Work Control Assistant. He is the main contact on the Work Control Desk. Joseph receives requests through TMA online work order system or by phone. He facilitates issuing and scheduling work orders to the Trades, Grounds and Housekeeping. His duties include a variety of technical and administrative tasks for the department.

Contact Joseph at ext. 3215 or e-mail

Monica West is the Support Services Assistant. She performs a variety of technical and administrative duties to assist with the operation and efficiency of the department. Monica facilitates the distribution of keys and assists maintaining the key system database. She also codes and processes all the purchase orders and account payables for the department. In addition Monica is the primary backup for the Work Control Desk.

Contact Monica at ext. 3214 or e-mail

Charlene Ismay is the Operations Manager for the Facilities department. She manages the department's workflow, the work control system, is the administrator of the university key system and department's databases, procures materials, generates custom reporting and data analysis.

Charlene may be reached at ext.3536 or by-mail at